I have never done something like this before, so I'm sorry if it offends or insults anyone. I receive nothing from these guys, I'm not sponsored or anything by anyone. However, I've had really great experiences with the guys at The Saltwaters Edge in Middletown, RI. I feel I need to share. This is a review I left for them online:
"I live pretty far from The Saltwater Edge. In January I bought a few things from them at the surf fishing show in RI. The staff were exceedingly friendly, and had great prices and were running a new reward program that seemed like a cool idea. I was impressed, and kept them in the back of my mind.
Through the year, I ordered a few more things from them online, and it all arrived in 2 days or less to my MA location! They had plugs in stock no one local had- they only carry good stuff in the "right" colors.
However, the reason for deciding to write this review is my most recent transaction. I ordered a new surf bag ($$$), and 4 fairly expensive surf lures. I was perplexed when I didn't receive my order in a few days- this wasn't my normal experience.
Then, without even a shipping confirmation, it arrived on Monday (via 1 day priority shipping) with a note- "We are sorry we didn't have one of the darters in stock in neon green, we have included parrot at no charge". I then checked the bag, and there was the parrot darter and the others I had ordered- I was confused. I checked my email...they had refunded me the cost of one of the darters, and included another that was as close to the originally color as possible! They had given me that lure for free, for my trouble. That is FANTASTIC customer service, and shows that while they knew they had messed up (I think they forgot to ship my order too and knew it), they made it right.
It seems like every interaction I have with them is great- and this is absolutely NOT so with many tackle shops. I don't know if it's that times are tough for shops, or what the case is, but many of the local places the guys are not very helpful and generally "grumpy"- and it's not that I'm some kid asking about $30 rods.
I buy nice stuff and surf fish 75-100 days a year. The Saltwater Edge is one of the best shops I've dealt with in a long time. Highly recommended."